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  • #1

    Mb&s

    I have just tried to do my first ever business with Missouri Boot and Shoe. Paid for an order some time ago and was promised to have it by Sept 1. After many inquiries I have given up. They don't answer my emails or return my phone calls. Looks like I will not have my order by the time the said I would. Has anyone else had similiar experiences with them? I'm quite disappointed.

    Ronnie - Shreveport
    Ronnie Hull
    Lt Co G 3rd La / Co C 48th OVI
    Shreveport, La

    Independent Rifles and all of hell followed "
    Western Independent Greys

    Descendent of Levi W. Leech - Private, Co G Tenth Texas Cavalry, Dmtd 1861-1865, AOT

    2009 Bummers November 13 - 16
    2010 Vicksburg L.O.L February 5-7
    Before the Breakout September 10-12
    Tags: None
  • #2
    Re: Mb&s

    It's not Sepetmber 1st though..........
    Last edited by ; 08-26-2008, 07:12 PM. Reason: I can't spell

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    • #3
      Re: Mb&s

      I have MB&S accoutrements and a pair of brogans, very satisfied customer. Brogans came before promised delivery date.
      Frank Siltman
      24th Mo Vol Inf
      Cannoneer, US Army FA Museum Gun Crew
      Member, Oklahoma Civil War Sesquicentennial Commission
      Company of Military Historians
      Lawton/Fort Sill, OK

      Pacifism is a shifty doctrine under which a man accepts the benefits of the social group without being willing to pay -- and claims a halo for his dishonesty.— Robert A. Heinlein

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      • #4
        Re: Mb&s

        Hi,

        What e-mail address did you use? I talked to them about 2 weeks ago, and I got a e-mail back the same day. This is the address that I used mobootandshoe@sbcglobal.net . I hope this helps.
        Andrew Kasmar

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        • #5
          Re: Mb&s

          I have had great luck with them. I have placed a few orders this year with no problems. I actually placed an order a couple of weeks ago and at that time they let me know they were a little backed up. Plus, the first is 5 days away.....
          Last edited by Jeremy Bevard; 08-26-2008, 08:22 PM. Reason: I guess actually is a hard word to spell.......
          Respectfully,

          Jeremy Bevard
          Moderator
          Civil War Digital Digest
          Sally Port Mess

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          • #6
            Re: Mb&s

            Ronnie,
            I haven't had any problem with them. When I ordered my shoes from them, Mr. Serio was very attentive to my emails. I wish you luck.
            [SIZE="4"][FONT="Impact"]Jason Thibodeaux[/FONT][/SIZE]
            Independent Rifles
            Swamp Angels
            Pelican Civil War Lodge #1861

            Comment

            • #7
              Re: Mb&s

              Great stuff, Great Quality and better yet, Great people. Have almost one of everything they offer. I have not talked to Robert and the boys since Pea Ridge, but I do know they get slammed from now until November every year and then again the first of the year until April. There have been plans to finish the new shop for some time but they are just too busy to get it done. They are almost literally working on top of each other.

              It is probably no comfort, but we all know when you make something for someone else, it is hard for that person to understand the circumstances which sometimes prevent completing by X date. Hang in there. You will be very happy with the product.

              Best shoes anywhere and the demand you are experiencing is testament.

              Best Regards
              Jay Stevens
              Tater Mess
              Independent Volunteers
              Iron Man Mess
              Reenactor Preservation Coalition
              Friends of Historic Lone Jack
              Wyandotte Lodge # 03, AF&AM

              Into The Piney Woods, March 2009
              Lost Tribes, October 2009
              Bummers, November 2009
              Backwaters, March 12-14 2010
              The Fight For Crampton's Gap July 2010
              In the Van, August 2010
              Before The Breakout Sept 2010

              "If You Want To Call Yourself A Campaigner, You Attend True Campaign Events" -B. Johnson

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              • #8
                Re: Mb&s

                I've likewise had good experiences with them.

                As with any vendor, keep in mind that if they are answering your emails and phone calls, it is probably taking time away from working on getting gear out the door.
                Troy Groves "AZReenactor"
                1st California Infantry Volunteers, Co. C

                So, you think that scrap in the East is rough, do you?
                Ever consider what it means to be captured by Apaches?

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                • #9
                  Re: Mb&s

                  MB&S is golden; workmanship, product, quality all is superb. You'll be happy w/ what you get.
                  Johan Steele aka Shane Christen C Co, 3rd MN VI
                  SUVCW Camp 48
                  American Legion Post 352
                  [url]http://civilwartalk.com[/url]

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                  • #10
                    Re: Mb&s

                    I just ordered some items from Mr. Serio...again......& I have spoken to him when the order was made, and his wife very soon after the order was made. Like Mr. Stevens mentioned, they are busy. You will be very pleased when you receive your order.
                    [B][FONT="Georgia"][I]P. L. Parault[/I][/FONT][/B][FONT="Book Antiqua"][/FONT]

                    [I][B]"Three score and ten I can remember well, within the volume of which time I have seen hours dreadful and things strange: but this sore night hath trifled former knowings."

                    William Shakespeare[/B][/I]

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                    • #11
                      Re: Mb&s

                      I have a scabbard and a knapsack from him and extremly pleased with both item. Mr. Serio is great guy to talk to and very, very nice workmanship - worth the wait.
                      [FONT="Georgia"][I]Marc Averill[/I]
                      Dirigo Grays
                      CWT[/FONT]

                      [I][COLOR="Blue"]"Time sets all things right. Error lives but a day. Truth is eternal." [/COLOR][/I]
                      Lt. General James Longstreet

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                      • #12
                        Re: Mb&s

                        I had an order delayed recently but it was entirely my fault, when paying through paypal I added an extra L in the e-mail. They caught the mistake and let me know and the order got placed. Great people and great customer service, I haven't received the stuff yet but I'm not expecting it for quite awhile due to my mistake.
                        Last edited by BrandonEnglish; 08-27-2008, 08:24 AM.
                        Brandon English

                        "There is many a boy here today who looks on war as all glory, but, boys, it is all hell."--William T. Sherman

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                        • #13
                          Re: Mb&s

                          Check the website. Use the new customer service email address. I made an inquiry yesterday and received a response within hours. Current wait time (for me anyway) looks like about 7-8 weeks. Can't complain about that.

                          Matt Wright

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                          • #14
                            Re: Mb&s

                            They delivered a couple items to me on time/ahead of time earlier this summer. I have two more items on-order, but didn't give them a "need by" date.

                            I would recommend email and/or phone call if you don't have your item by September 5 or so. They've been pretty responsive to me in the past. However, I know there are times they get busy, or have work to do that keeps them from the phone/computer sometimes.
                            John Wickett
                            Former Carpetbagger
                            Administrator (We got rules here! Be Nice - Sign Your Name - No Farbisms)

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                            • #15
                              Re: Mb&s

                              On behalf of The Lazy Jacks, I've ordered literally thousands of dollars worth of kit from MBS over the last few years. Never had one problem with either quality or international shipping. Bob Serio is a most accomodating and dedicated chap; a pleasure to do business with and, as has been mentioned previously, his boots and shoes are simply the best. I got through the goodness knows how many miles of BGR without even a tinge of discomfort. Patience!!!
                              Patrick Reardon,
                              The Lazy Jack Mess, UK

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