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Comrades,
There have been numerous rave reviews on this forum of Tim Bender's impeccable quality of work, and his outstanding customer service...But this time he outdid himself, and I feel compelled to let you know about it.
A week and a half ago my wife threw me a surprise birthday party, at which I received as a gift from Comrades Doug Cooper and Eric Fair one of Tim's "Purves" tricorn hats. (Yeah...I know...Doug and Eric are two GREAT friends! Everybody should be so lucky as to have friends like that :D )
Anyway, the Purves was a work of art...But unfortunately it was just a bit too small for my oversized noggin. I phoned Tim the next morning, and his reply was "No problem!" He offered to replace the hat with an entirely new one made exactly to my size, at no charge. Here's the incredible part: I mentioned that I have an event this weekend, and he said he'd have me a new hat in plenty of time to wear it. I gave him my head size over the phone, and, sure enough, the new Purves hat arrived via USPS Priority Mail yesterday, several days before my event. It fits so well that Tim might just as well have measured my head himself. What makes this especially meaningful to me is that this is my last event prior to departing for duty in Guam for the next two years.
Comments similar to this have been stated on this forum several times, but I'll say it again: When you need a quality hat, look no further than Tim Bender. His authenticity is unbeatable...And so is his customer service.
There have been numerous rave reviews on this forum of Tim Bender's impeccable quality of work, and his outstanding customer service...But this time he outdid himself, and I feel compelled to let you know about it.
A week and a half ago my wife threw me a surprise birthday party, at which I received as a gift from Comrades Doug Cooper and Eric Fair one of Tim's "Purves" tricorn hats. (Yeah...I know...Doug and Eric are two GREAT friends! Everybody should be so lucky as to have friends like that :D )
Anyway, the Purves was a work of art...But unfortunately it was just a bit too small for my oversized noggin. I phoned Tim the next morning, and his reply was "No problem!" He offered to replace the hat with an entirely new one made exactly to my size, at no charge. Here's the incredible part: I mentioned that I have an event this weekend, and he said he'd have me a new hat in plenty of time to wear it. I gave him my head size over the phone, and, sure enough, the new Purves hat arrived via USPS Priority Mail yesterday, several days before my event. It fits so well that Tim might just as well have measured my head himself. What makes this especially meaningful to me is that this is my last event prior to departing for duty in Guam for the next two years.
Comments similar to this have been stated on this forum several times, but I'll say it again: When you need a quality hat, look no further than Tim Bender. His authenticity is unbeatable...And so is his customer service.
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