Galla Rock Mercantile

[PvtRoland]

Does anybody know what their situation is? I ordered some patterns from them before Christmas and still haven't received them. I've tried both email and getting them on the phone with no luck. Can anyone help put me in touch with them?
Thanks,
Nicholas Roland

[Miche_Todd]

Re: Galla Rock Mercantile

I'm glad I'm not the only one in this situation, I ordered my patterns in September!!! I still haven't recieved them and I have gotten one email saying they would refund my money if I wished about a month ago and I haven't heard a word since!!!!

[James Masson]

Re: Galla Rock Mercantile

I have a friend that ordered something from Galla Rock (forgot what it was exactly) and it took a full year for him to get whatever it was. I suggest just pestering them until you either get your money back or you get the pattern.

James Masson

[Michael McComas]

Re: Galla Rock Mercantile

Ditto Mr. Masson. Pester mid-week, about dinner time. That's what worked for me. I think they still owe me a pattern, but I can't recall which one. I put in three separate orders, and got pieces of each in two shipments. They're not bad folks, but I get the feeling their order management system consists of Post-It notes on a cluttered desk.

[M_Kupsch]

Re: Galla Rock Mercantile

I had a nasty run in with them concerning frock coats that my messmates and I had ordered. It finally took letting them know I was filing a maile fraud complaint on them before they overnighted the frocks.

Another messmate decided to place an order with them and, sure enough they promised him the moon as far as delivery. Even called him saying they had just put it in the mail. After a reasonable amount of time, he tried to make inquiries with little success. I once again called them and left a message on their answering machine that I had not long ago come to them about filing mail fraud complaints and that I still had the paperwork in hand. He had his frock within 36 hours.

If you want to get something from them, best to buy from them at an event. You will have the devil to pay in trying to get your item from them if you place an order. This is not the first time, nor will it probably be the last, that someone has posted a thread about this vendor.

Just an observation, but might this thread be best served over on the vendor discussion boards?

[Alamo Guard]

Re: Galla Rock Mercantile

Ive had delays with them as well. I saw them later at an event and they told me they shut the place down for an event. Ive since learned if I need something get it at an event or go else where. Sad but true.

[PvtRoland]

Re: Galla Rock Mercantile

Perhaps the AC ought to contain a sort of caveat emptor section dealing with vendors who ought not be dealt with, or who might have special recommendations about them, i.e. only buy from them at events, etc. Nicholas Roland

[GWagner]

Re: Galla Rock Mercantile

I can tell you from experience that a mail fraud complaint gets results.

Try that.

Galen Wagner
Yellowhammer Rifles

[tmdreb]

Re: Galla Rock Mercantile

I would agree with the assesments mentioned here. If you want something from them, get it at an event. They seem to act as if orders don't exist while they're on the road.

If it's patterns you want, and not Galla Rock's proprietary ones, try James Country. Last time I ordered a pattern from them, it was a Saturday night. I didn't check my mail until Wednesday, and there it was, waiting for me.

[Oldewalnut]

Re: James Country

{If it's patterns you want, and not Galla Rock's proprietary ones, try James Country. Last time I ordered a pattern from them, it was a Saturday night. I didn't check my mail until Wednesday, and there it was, waiting for me}
Phil Graf


Agree wiith Phil. I know Del Warren is a mainstream sutler and we're not supposed to promote them but he is a gentleman. IF, he has something you want, he will do whatever it takes to insure that he delivers it to you. Integrity ought to be worth something.

[Rebel Yell1863]

Re: Galla Rock Mercantile

I am glad I'm not the only one. :baring_te I bought a shirt the first part of August, and It's November 17th and I'm still waiting. They better rack up at events, Because they are not getting any return mail order customers. The only patterns they have, are not shipping any orders.

[VaTrooper]

Re: Galla Rock Mercantile

Derrick,
The last post on this thread was January of 04 so your a little late. But I guess it's a good reminder that their customer service still sucks.

[Michael Comer]

Re: Galla Rock Mercantile

William,

Your post brings up a point that I have been wondering about. I can no longer tell when a post was made on this forum. I put in a feedback post about it because it is a good thing to see how old a thread is or a post etc but never heard anything on that. So, is it just me that can't see post dates on things?

[Spinster]

Re: Galla Rock Mercantile

Michael,

Must be your screen view--its in the upper left hand corner of each post--a time stamp if its today, a date stamp if its prior.

Most folks just are not accustomed to looking for it though. I spent 10 minutes looking for the alert button the other morning, and it could have bitten me.....

[Rebel Yell1863]

Re: Galla Rock Mercantile

Derrick,
The last post on this thread was January of 04 so your a little late. But I guess it's a good reminder that their customer service still sucks.

William,
I used the search function, and this thread was the result.